Refund policy

We want you to be happy with Tidecroft. If you're not, you have 30 days from the date your order is delivered to request a refund.

How to request a refund

1. Email support@tidecroft.com with your order number and a short note on what went wrong.
2. We'll reply with next steps within 1 business day.
3. We'll confirm by email whether you need to send anything back before the refund is issued.

Once approved, the refund goes back to your original payment method. Your bank may take 5–10 business days to show it.

Damaged or wrong items

If your order arrives damaged, incomplete or wrong, email us within 30 days of delivery with a photo and we'll send a replacement or refund at no cost to you.

Orders that never arrived

If tracking shows no movement for 7 business days, or your order hasn't arrived within 15 business days of ordering, contact us and we'll reship or refund.

Cancellations

You can cancel an order that hasn't shipped yet for a full refund. Email us as soon as possible.

Contact

Tidecroft · support@tidecroft.com · ______ · ______, New Mexico, USA